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Subscription, pricing and billing

Pricing models, plans and the mechanics of recurring billing.

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Illustration of expansion revenue: an existing customer base earning more with upsell, cross-sell and usage arrows rising.

Expansion

Expansion (expansion revenue or expansion MRR) is the additional recurring revenue that comes from customers you already have, without relying on new sales. It comes from upsell (higher plan), cross-sell (more products), add-ons and usage growth. It is the force that pushes net revenue retention above 100% and makes the base grow on its own.

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